Research Methodology

The Research Methodology steps can be broadly defined as :

1. Search Twitter for Reliance Telecommunication tweets and also search various consumer review twitter accounts for complaints about Reliance Communication.Various Consumer review twittter accounts being considered are : Mouthshut.com and Akosha
2. Gathering data from Social Media can be done in three different ways :
1. JSON format data from Twitter
2. XML format data from Twitter using R
3. Using Twitter API of R to get data from Twitter
3. The tweets from Reliance communication twitter account can be directly collected using Twitter API in R.The tweets from various consumer review twitter accounts are collected in JSON format.
4. Load sentiment word lists to classify the sentiments into lists of positive and negative words.
5. Score sentiment for each tweet.
6. Analyse the sentiments using factor analysis and classify the sentiments into various factors.